Our ISR® volunteers from Oxford Bookstore, Kolkata – Ujjwal Chanda (Store Manager) and Vivek Khettry (Assistant Manager – Merchandising) – conducted a series of sessions on retail management for 11 youths, aged 18-21 years, from NGO Life Project 4 Youth. The volunteers taught them the basics of selling and conducted mock sessions on how to approach a customer and handle queries at a bookstore. Earlier, they had made the youths aware of various aspects of managing a bookstore using a Powerpoint presentation and then took them around to show them various parts of the store.

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